Portfolio · Case Study 01

End-to-End ERP & POS System for Bakery Operations

Designed and implemented a comprehensive ERP and POS platform to digitally transform bakery operations — connecting 12+ retail outlets with centralized factory production, eliminating manual processes, and establishing real-time visibility across the entire supply chain.

Client
Multi-Outlet Bakery Chain
Duration
6 Months
Focus Area
ERP · POS · Workflow Automation
Team
8 Members (Design Lead)
Core Challenge
Manual coordination & data silos
Outcome
70% faster processing time

The challenge and our response

Problem
  • Fragmented Order Management12+ outlets handled orders through phone, WhatsApp and Excel — causing miscommunication and lost orders.
  • Production Coordination GapsFactory teams had no real-time visibility into outlet demand, leading to overproduction and stockouts.
  • Inventory Blind SpotsNo centralized tracking of raw materials, finished goods, or in-transit inventory.
  • Manual Data EntrySales, production and inventory data re-entered multiple times, creating errors and delays.
  • Limited AnalyticsNo ability to forecast demand, track trends, or make data-driven decisions.
Before Manual, fragmented workflow
Shop
Excel / Calls
Factory
Delays & Errors
Solution
  • Unified POS SystemCloud-based POS terminals across all 12 outlets with real-time sync, automated order routing, and integrated payments.
  • Centralized Order HubCommand-center dashboard aggregating orders in real time — enabling optimized batch scheduling.
  • Smart Inventory ManagementAutomated tracking with barcode scanning, real-time stock levels, and reorder triggers.
  • Production Planning ModuleWorkflow automation converting aggregated orders into production schedules and dispatch plans.
  • Analytics & ReportingDashboards for sales trends, product performance, waste tracking, and demand forecasting.
After Integrated, automated pipeline
POS
Order System
Production
Inventory
Dispatch

Measurable outcomes

70%

Reduction in order processing time — from 45 minutes to 13 minutes per order cycle.

85%

Decrease in manual data-entry errors through automated synchronization and validation.

40%

Improvement in inventory turnover rate through better demand forecasting.

60%

Reduction in stockouts and overproduction via real-time visibility and analytics.

₹2.5M

Annual cost savings from reduced waste, optimized inventory, and improved efficiency.

100%

Real-time visibility across outlets, factory, and delivery channels.

System capabilities & innovations

01

Smart Order Routing

Automated order aggregation and intelligent routing to production queues based on priority, capacity, and delivery schedules.

02

Demand Forecasting

ML-powered predictions based on historical sales, seasonality, events, and weather patterns to optimize production.

03

Proactive Alerts

Real-time notifications for low stock, delayed orders, quality issues, and equipment maintenance.

04

Batch Tracking

Complete traceability from raw materials to finished products with batch codes, expiry, and quality control.

05

Financial Integration

Seamless integration with accounting systems for automated invoicing, payment reconciliation, and reporting.

06

Customer Loyalty

Built-in loyalty program with points, rewards, customer preferences, and personalized marketing campaigns.

System architecture & stack

Cloud Infrastructure

AWS EC2, RDS, S3 — scalable and highly available

POS Hardware

Touchscreen terminals with barcode scanners

Mobile Apps

Native iOS & Android applications

Real-time Sync

WebSocket & REST APIs with retry logic

Analytics Engine

Power BI with custom KPI dashboards

Security

Role-based access control & encryption

Performance metrics

12+

Outlets Connected

500+

Daily Orders Processed

150+

SKUs Managed

99.8%

System Uptime

3s

Avg Response Time

50+

Users Onboarded

24/7

Real-time Monitoring

6 mo

ROI Achieved

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